We are always reaching higher to provide excellent care for our community





Quality Awards


Carolinas HealthCare System Blue Ridge recently received four Touchstone Awards from Carolinas HealthCare System. The awards recognize individual and group efforts exhibiting exceptional performance in the areas of patient safety, clinical outcomes, clinical efficiency and service excellence. See all award winners at this link.

Joint Commission - Pioneer In Quality Award

Pioneers in Quality (PIQ) is a Joint Commission program to assist hospitals on their journey towards electronic clinical quality measure adoption that includes educational programs (e.g., webinars for CEUs), a resource portal, recognition categories, an advisory council, a modified annual report, speaker’s bureau outreach, a peer – to – peer solution exchange, as well as having a strong focus on partnering with hospitals to provide the highest level of quality care for patients and their families.

Healthgrades - 2016 Patient Safety Excellence Award

If you need to be admitted into a hospital, the last thing you would expect is to become unnecessarily sicker. Patient safety measures how well a hospital prevents injuries, infections, and other serious conditions based on 14 serious, potentially preventable adverse events. The Patient Safety Excellence Award recognizes hospitals that have the lowest occurrences of 14 preventable patient safety events. These hospitals are in the top 10% in the nation for patient safety.

WomenCertified Inc. - 2016 Women's Choice Award for America's Best Hospitals in Patient Safety

Hospitals do not pay to be named to our list and promoted by WomenCertified. Those who carry the Women’s Choice Award seal are demonstrating that they understand the importance of delivering to you and your family a level of patient satisfaction that you can count on when choosing a hospital. The Women’s Choice Award seal gives you comfort and confidence in your decision.

2017 Guardian of excellence award - patient experience

Outpatient Radiology Named 2017 Press Ganey Guardian of Excellence Winner in Patient Experience. Read press release.

2017 Excellence in Action Award Winners - Grace Ridge Retirement Community and Grace Heights Health and Rehabilitation Center

Grace Ridge Retirement Community and Grace Heights Health and Rehabilitation Center have earned the NRC Health Excellence in Action Award, acknowledging resident/family responses on 2016 surveys and the positive answers for "Would Recommend Facility." To qualify for the award, facilities had to have a 30 percent response rate on surveys; scored in the top 10 percent in assisted living and independent living facilities; and scored 20 percent in the skilled nursing performance as compared to other qualified facilities in the NRC Health database. We are proud to recognize our dedicated staff for their compassionate care.

Learn more at this link.

Carolinas HealthCare System - Touchstone Awards: Gold & Silver

Touchstone awards, the highest honor one can receive for improving the patient experience, patient safety, clinical outcomes and efficiency at Carolinas HealthCare System. Only 84 out of 240 applicants for award projects received a Gold, Silver or Bronze award in 2016.

United Healthcare - Blue Ridge Medical Group for Top Quality Performer

Carolinas HealthCare System Blue Ridge was a recipient in 2016.

American Heart Association/American Stroke Association

Carolinas HealthCare System Blue Ridge-Morganton: Get with the Guidelines®-Stroke Bronze Achievement Award

The American Heart Association and American Stroke Association recognized Carolinas HealthCare System Blue Ridge for its continued success in using the Get with the Guidelines® - Stroke program, and applying the most up-to-date evidence-based treatment guidelines to improve patient care and outcomes.

The News Herald - Best in Burke Nursing Home Grace Heights

Morganton, NC's Grace Heights Health and Rehabilitation Center awarded Best in Burke County for 2016

NRC - 2016 Excellence in Action Award

The Excellence in Action Awards recognize skilled nursing homes, assisted living, and independent living communities that achieve outstanding resident and/or employee satisfaction.

My lnnerview - Grace Heights Excellence in Action

My InnerView by National Research Corporation presents the annual Excellence in Action award, recognizing long term care and senior living organizations that achieve the highest level of excellence. This is demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.


CARF Accredititation - Grace Ridge

Grace Ridge Retirement Community Accredited by the Commission on Accreditation of Rehabilitation Facilities/Continuing Care Accreditation Commission (CARF International).

College of American Pathologists (CAP) accredited - labs at carolinas HealthCare system Blue Ridge Morganton and Valdese

The accreditation is based on results of recent on-site inspections as part of the CAP's
Accreditation Programs. During the CAP accreditation process, designed to ensure the highest standard of care for all laboratory patients, inspectors examine the laboratory's records and quality control of procedures for the preceding two years. CAP inspectors also examine laboratory staff qualifications, equipment, facilities, safety program and record, and overall management. These labs are two of more than 7,700 CAP-accredited facilities worldwide. Learn more about this important accreditation at this link.


Golden Lobe Award - Carolinas HealthCare System

Carolinas HealthCare System Blue Ridge - Morganton Emergency Department - first quarter award for treating stroke patients within 49 minutes “door to needle.” Read press release.


Golden Lobe Award - Carolinas HealthCare System

Carolinas HealthCare System Blue Ridge - Valdese Emergency Department - second quarter award for low-volume centers, for treating stroke patients within 25 minutes “door to needle.” Read press release.

American Academy of Sleep Medicine

Blue Ridge Pulmonary and Sleep Medicine - Earned accreditation from the American Academy of Sleep Medicine

People Awards


Kathy Bailey, President & CEO of Carolinas HealthCare System Blue Ridge has been named a Grassroots Champion by the American Hospital Association (AHA). This national award recognizes a hospital leader from each state who most effectively educate elected officials on the impact of major issues and broaden community support for the hospital. Learn more at this link.

Becker’s Hospital Review - Health System Leaders to Know

Kathy C. Bailey, President & CEO of Carolinas HealthCare System Blue Ridge - Read press release

Carolinas HealthCare System - Patient's Choice Award

Radiation Oncologist Gregory L. Jones, MD was awarded the prestigious Patient's Choice Award as a 2017 top performing physician, for his outstanding patient care and leadership in the fight against cancer. See video about Dr. Jones' award.

Carolinas HealthCare System Pinnacle Award

Eileen Sharpe - finalist

Press Ganey Top Performer

Janice Macopson - 1st and 2nd Quarters

The Comprehensive Wound Healing Center at Carolinas HealthCare System Blue Ridge-Valdese has been named a “Healogics Center of Distinction” for 2017, a national award for clinical excellence from Healogics, the nation’s leading and largest wound care management company.

Carolinas HealthCare System Celebrates Excellence

Jon Huffman, executive director of Rehabilitation Services, received recognition for high teammate engagement and patient satisfaction scores.

2016 HomeCare Elite Agency
Healthy@Home Blue Ridge, Carolinas HealthCare System Blue Ridge’s home health care, was named a 2016 HomeCare Elite® agency, an annual recognition of the top performing Medicare-certified home health agencies in the United States. This market-leading recognition program, from ABILITY® Network and DecisionHealth, names the top 25% of home care providers in key home health quality and performance measures. 

District 1 nurse aide of the year
Libby Tallent, CNA, at Grace Heights Health and Rehabilitation Center, was named District 1 Nurse Aide of the Year from the North Carolina Health Care Facilities Association. The recognition is an important part of the long term care community’s effort to recognize the valuable contributions of front-line staff to the quality of care and quality of life of individuals living in skilled nursing facilities. Winners were nominated by their colleagues for this special award.

Best of Burke Nurse

Denise Green, RN - Grace Heights

Best of Burke 2017 Exercise Center

Phifer Wellness Center / CrossFit Morganton

Best of Burke 2017 Healthcare Facility

Carolinas HealthCare System Blue Ridge

Best of Burke 2017 Nursing Home

Grace Heights Health and Rehabilitation Center

Best of Burke 2017 boss

Shea Rostan - Phifer Wellness Center

Best of Burke 2017 Personal Trainer

Mindy Melott - Phifer Wellness Center

Best of Burke 2017 Massage Therapist

Cheryl Simpson - Phifer Wellness Center

Best of Burke 2017 Physical Therapist

Jon Huffman - Rehabilitation and Physical Medicine - Carolinas HealthCare System Blue Ridge

Best of Burke CNAs

Lisa Harless, CNA, and Dani Fike, CNA - Grace Heights

Best of McDowell 2017 Doctor

Thomas T. Atkinson Sr., MD

Best of Caldwell 2017 Doctor

Newman “Mickey” Lewis Jr., MD

2016 Distinguished Service Award

Dr. Joseph Mazzola - from the American College of Osteopathic Family Physicians

Best of Burke Physician

2016 Recipient - Dr. Edward Plyler