General Information You May Find Helpful
During your stay, you may have questions or concerns about your care or your loved one's care. Please see our Patient and Family Guide for more information.
Numerous departments support the clinical services of Carolinas HealthCare System - Blue Ridge.
Some of these include:
At Carolinas HealthCare System - Blue Ridge, many patients who require hospital treatment may have their care coordinated by a hospitalist, a physician who works primarily in hospital settings. Hospitalists generally visit the patient once a day or more as necessary during the hospital stay. Patients may not see the same physician on the weekend as during the week. Hospitalists can evaluate, treat or consult on patients in the hospital. Hospitalists work with the patient's primary physician to update patient information. Hospitalists do not treat patients after they are discharged from the hospital. When you are ready for discharge, you will return to your primary physician. If you have no primary physician, a referral may be made.
Meals at the hospitals
Patients are served breakfast between 7:30 a.m. and 8:30 a.m., lunch between 11:30 a.m. and 12:30 p.m. and dinner between 4:30 p.m. and 5:30 p.m. Guest trays are available for a fee friends and relatives to dine at the bedside.
"Or You May Prefer" Menu
If you desire menu choices that are not offered on the selective menu, we would be happy to offer you our "Or You May Prefer" menu which contains a variety of traditional favorites available every day. Please ask a member of the Food and Nutrition service team for a copy of this menu.
Guest and Visitor Services
The café is open Monday through Friday for visitors and staff from 7:00 a.m. to 10 a.m. and 11 a.m. to 3 p.m. We offer a variety of choices to satisfy the dining needs of your guests and visitors. The Dietitians at Carolinas HealthCare System - Blue Ridge are active members of your health care team. They are available to answer questions, provide personalized diet consultation and/or arrange for an out patient appointment after discharge.
If you forget to bring a personal care item (toothpaste, toothbrush, razor, etc.), please let us know. A number of toiletry items are available to you with our compliments. Please do not bring valuable jewelry, large sums of money or radios/stereo players.
Security / Lost & Found
Our Security Department is staffed 24 hours a day to assist you and your family or other visitors with parking, directions and security. To obtain a security escort or to claim or place a lost or found item, call the operator to direct your call.
Services for Hearing or Sight Impaired Patients
Carolinas HealthCare System - Blue Ridge complies with the American with Disabilities Act. If you are impaired (hearing, sight, etc.), we provide a number of services and devices to assist you. Please let us know if you need assistance.
Services for Non-English-Speaking Patients
If you need a translator, please let the staff person in Registration know.
Flowers and Mail
Volunteers deliver flowers sent to patients the same day flowers arrive. If flowers arrive at the hospital for you after your discharge, the floral merchant handles the delivery. Flowers may not be delivered to patients in intensive care. You also may purchase flowers at our gift shops. Volunteers help with the daily delivery of mail to patient rooms. Mail received at the hospital after your discharge will be forwarded to you. If you have letters to be mailed, please stamp and seal them, and a volunteer will be happy to place them in outgoing mail.
- If you are a patient at Grace Hospital, please have your mail addressed to (your name), c/o Grace Hospital, 2201 SouthSterlingStreet, Morganton, NC 28655.
- If you are a patient at Valdese Hospital, please have your mail addressed to (your name), c/o Valdese Hospital, P.O. Box 700, Valdese, NC 28690.