Support Services

Meeting the needs of the medical community, as well as our friends and neighbors.

General Information You May Find Helpful

During your stay, you may have questions or concerns about your care or your loved one's care. Please see our Patient and Family Guide for more information.

Numerous departments support the clinical services of Carolinas HealthCare System - Blue Ridge.

Some of these include:

Hospitalist Program

At Carolinas HealthCare System - Blue Ridge, many patients who require hospital treatment may have their care coordinated by a hospitalist, a physician who works primarily in hospital settings. Hospitalists generally visit the patient once a day or more as necessary during the hospital stay. Patients may not see the same physician on the weekend as during the week. Hospitalists can evaluate, treat or consult on patients in the hospital. Hospitalists work with the patient's primary physician to update patient information. Hospitalists do not treat patients after they are discharged from the hospital. When you are ready for discharge, you will return to your primary physician. If you have no primary physician, a referral may be made.

Meals at the hospitals

Patients are served breakfast between 7:30 a.m. and 8:30 a.m., lunch between 11:30 a.m. and 12:30 p.m. and dinner between 4:30 p.m. and 5:30 p.m. Guest trays are available for a fee friends and relatives to dine at the bedside.

"Or You May Prefer" Menu

If you desire menu choices that are not offered on the selective menu, we would be happy to offer you our "Or You May Prefer" menu which contains a variety of traditional favorites available every day. Please ask a member of the Food and Nutrition service team for a copy of this menu.

Guest and Visitor Services

The café is open Monday through Friday for visitors and staff from 7:00 a.m. to 10 a.m. and 11 a.m. to 3 p.m. We offer a variety of choices to satisfy the dining needs of your guests and visitors. The Dietitians at Carolinas HealthCare System - Blue Ridge are active members of your health care team. They are available to answer questions, provide personalized diet consultation and/or arrange for an out patient appointment after discharge.

Personal Items

If you forget to bring a personal care item (toothpaste, toothbrush, razor, etc.), please let us know. A number of toiletry items are available to you with our compliments. Please do not bring valuable jewelry, large sums of money or radios/stereo players.

Security / Lost & Found

Our Security Department is staffed 24 hours a day to assist you and your family or other visitors with parking, directions and security. To obtain a security escort or to claim or place a lost or found item, call the operator to direct your call.

Services for Hearing or Sight Impaired Patients

Carolinas HealthCare System - Blue Ridge complies with the American with Disabilities Act. If you are impaired (hearing, sight, etc.), we provide a number of services and devices to assist you. Please let us know if you need assistance.

Services for Non-English-Speaking Patients

If you need a translator, please let the staff person in Registration know.

Flowers and Mail

Volunteers deliver flowers sent to patients the same day flowers arrive. If flowers arrive at the hospital for you after your discharge, the floral merchant handles the delivery. Flowers may not be delivered to patients in intensive care. You also may purchase flowers at our gift shops. Volunteers help with the daily delivery of mail to patient rooms. Mail received at the hospital after your discharge will be forwarded to you. If you have letters to be mailed, please stamp and seal them, and a volunteer will be happy to place them in outgoing mail.

  • If you are a patient at Grace Hospital, please have your mail addressed to (your name), c/o Grace Hospital, 2201 SouthSterlingStreet, Morganton, NC 28655.
  • If you are a patient at Valdese Hospital, please have your mail addressed to (your name), c/o Valdese Hospital, P.O. Box 700, Valdese, NC 28690.

 

 

Pastoral Care

Your spiritual needs are important to us. Carolinas HealthCare System - Blue Ridge hospitals offer patients and their families the services of a chaplain. Our chaplains serve people of all faiths and denominations. Members of the Carolinas HealthCare System - Blue Ridge Pastoral Care Department are also available to speak to groups outside of the hospital about Advance Directives, Biomedical Ethics, the Parish Nurse Program or the pastoral care services offered by our hospitals. We also have a chapel at each hospital.

Advance Directives

An advance directive is a set of directions you give about the health care you want if you ever lose the ability to make decisions for yourself.North Carolinahas two ways for you to make a formal advance directive – a "living will" and "healthcare power of attorney." It is the policy of Carolinas HealthCare System - Blue Ridge is to comply withNorth Carolinalaw about a person's right to request a natural death. We will ask you if you have an advance directive when you participate in services offered by Carolinas HealthCare System - Blue Ridge. If you have an advance directive, please give us a copy. The advance directive becomes a part of your medical record, and is used to help your doctor decide about the treatment that you want. You will receive quality care at Carolinas HealthCare System - Blue Ridge whether you have an advance directive or not. Our chaplains hold seminars once a month to explain advance directives and healthcare power of attorney. To find out when the next seminar is scheduled, please call 580-5404 or 580-7759.

Living Wills

In North Carolina, a living will is a document that tells others that you want to die a natural death if you are diagnosed as terminally or incurably sick or are in a persistent vegetative state from which you will not recover. In a living will, you can direct your doctor not to use heroic treatments that will delay your dying, for example by using a breathing machine ("respirator" or "ventilator"), or to stop such treatments if they have been started. You can also direct your doctor not to begin or stop giving you food and water through a tube ("artificial nutrition or hydration").

Healthcare Power of Attorney

In North Carolina, you can name a person to make medical care decisions for you if you later become unable to decide for yourself. This person is called your "healthcare agent." In the legal document, you name who you want your agent to be. You can say what medical treatment you would want and what you would not want. Your agent then knows what choices you would make. You should choose someone you trust and discuss your wishes with the person before you put it in writing.

Who decides about my medical care or treatment?

If you are 18 or older and mentally competent, you have the right to make decisions about your medical treatment. You should talk to your doctor or other healthcare provider about any treatment or procedure so that you understand what will be done and why. You have the right to say yes or no to treatments recommended by your doctor. If you want to make or to express them yourself, you will need an "advance directive."

Do I have to have an advance directive and what happens if I don't?

Making a living will or having a healthcare power of attorney is your choice. If you become unable to make your own decisions, you have no living will nor a person named to make medical decisions for you (healthcare agent), a doctor or healthcare provider will consult with someone close to you about your care.

How do I make an advance directive?

You must first follow several rules when you make a formal living will or health care power of attorney. These rules are to protect you and ensure that your wishes are clear to the doctor or other provider who may be asked to carry them out. Both the living will and the health care power of attorney must be written and signed by you while you are still able to understand your condition and treatment choices and to make those choices known. Both types of advance directives must be witnessed by two qualified people and be notarized. The hospital Case Management workers or Chaplains can help you with questions concerning your Living Will and Health Care Power of Attorney documents. Notify your nurse if you need assistance. The Living Will and Health Care Power of Attorney documents are available at no charge to our patients through the Case Management office.